Frequently Asked Questions (FAQs)

First, please check our refund policy. If you agree to the right of withdrawal and returns terms and are within the 14 day return period, please reach out to us via contact form and share with us the exact issue with the product. All further details can be found in the return policy, if you have more questions get in contact with us via contact form.

We ask you for your patience. As mentioned in the shipping policy the delivery can take 10 to 21 days. If you have not received your order after 21 days, please reach out directly to us via contact form.

You can contact us via contact form or via e-mail info@vicoshundewelt.ch. If you have an urgent request, you can also use our WhatsApp service. We will get back to you latest after one business day.

To order from our website, simply select the listing above and click the "Buy Now" button. Then enter your shipping and billing information. Your order will be shipped to you as quickly as possible. Payment is made via TWINT, Paypal, Mastercard, Visa and AMEX and check all other payment services (see selection).